Account Creation & Login Process
Getting started on Kraken begins with creating an account at Kraken.com. You’ll need to enter a valid email, a strong password, and confirm your country of residence. After verifying your email, you’re ready to login securely.
When logging in, provide your email and password, then if you’ve enabled two-factor authentication (2FA), enter the one-time code from your authenticator app or hardware key.
Two-Factor Authentication (2FA)
2FA enhances your account security by requiring a second verification step during login. Kraken supports authenticator apps like Google Authenticator, Authy, and hardware security keys.
- Access Security Settings after login.
- Choose your preferred 2FA method and follow setup instructions.
- Use your authenticator app to scan the QR code or register your security key.
- Enter the generated codes to verify setup.
Verification & Account Security
Kraken enforces identity verification for regulatory compliance and to protect your account.
- Upload government-issued ID and proof of residence documents.
- Enable additional security features such as withdrawal whitelisting.
- Use IP whitelisting and monitoring features to restrict account access.
Troubleshooting & Account Recovery
Forgot your password? Use the “Forgot Password” feature on the login page.
- Use backup 2FA codes if your authenticator app is inaccessible.
- Contact Kraken Support via official channels if locked out.
Always keep your backup codes secure offline to prevent permanent account lockout.
Frequently Asked Questions
- How do I log in to Kraken?
- Go to kraken.com/login, enter your email, password, and 2FA code if enabled.
- What if I lose my 2FA device?
- Use your backup 2FA codes saved during setup or contact Kraken Support for recovery.
- Is SMS 2FA safe?
- Authenticator apps offer stronger protection against SIM swap than SMS 2FA.
- How can I detect unauthorized activity?
- Regularly check your Activity Log and enable login notifications.